Knowledge base | Dockwa

Dockwa Support Article Archive

  1. Is There A Fee to Use Dockwa?
  2. Make a Reservation Request on Dockwa App
  3. Make a Reservation Request on Dockwa.com
  4. Why was a customer’s charge declined?
  5. Can I delete my marina profile?
  6. How to Block off Dates on Availability Calendar
  7. How to use the Availability Calendar (VIDEO)
  8. Request a Change to Your Reservation on Dockwa App
  9. Request a Change to Your Reservation on Dockwa.com
  10. How does Dockwa handle Refunds?
  11. How to Reset Password on Dockwa App
  12. Forgot Your Password? How to Reset Password on Dockwa.com
  13. How Do I Know if My Reservation Request is Confirmed?
  14. What Happens if My Reservation Request is Declined or Expires?
  15. Payments Information (Marina Support)
  16. What version of the Dockwa App do I have Downloaded?
  17. How Many Boats Can I Add to My Profile
  18. Edit Existing Contact
  19. Today's Boats
  20. Marina Account Settings
  21. How to Create a New Contact
  22. Contact Management (Marina Dashboard)
  23. Message Management (Marina Dashboard)
  24. Today Page (Marina Dashboard)
  25. Reservation Page (Marina Dashboard)
  26. How to Send a Direct Message to Marina Using CHAT on Dockwa App
  27. How to Send a Direct Message to Marina Using CHAT on Dockwa.com
  28. How to Notify Marinas of Special Requests
  29. How to Notify Marinas that you're a member of a yacht club in order to receive discounted rates
  30. What Internet Browser is Best to Use with Dockwa
  31. How Do I View My Requested and Past Reservations
  32. How to Whitelist Emails, so your Dockwa notifications don't end up in SPAM!
  33. How to edit your profile
  34. How to edit your profile online
  35. How much does it cost my marina to use Dockwa?
  36. How to add a credit card in the mobile app
  37. How to add a credit card to your account on Dockwa.com
  38. How to Change Password on Dockwa.com
  39. How to Change Password on Dockwa App
  40. How to Edit Marina's Rates and Information on Dockwa
  41. How to Add or Remove a User to Marina's Dockwa Account
  42. What is Dockwa's revenue model?
  43. Average Response Time of Marinas to Reservation Requests
  44. What credit cards does Dockwa accept?
  45. Credit Card Information Security - What does Dockwa use to process payment?
  46. What happens if a refund is issued and my credit card is no longer valid?
  47. Which smartphones support Dockwa?
  48. Why won't my iPhone let me download Dockwa from the app store?
  49. How to explore marinas in different regions
  50. How to view a marina profile page
  51. How to see what services & amenities a marina offers
  52. How to view marina contact information
  53. How to Specify the Dates of My Reservation on Dockwa App
  54. How to Select Dockage or Mooring for My Reservation on Dockwa App
  55. How to Select Electricity for Your Reservation
  56. How to Select a Boat for Your Reservation
  57. How to Add a Boat to Your Profile
  58. Extenuating Circumstances for Reservation Cancellations by Boaters
  59. Why do I see a $1 charge on my credit card after booking a reservation?