Reversing a Payment
Updated over a week ago

The "Payment Reversal" button allows for easy reversal of payments on paid invoices for contract and transient reservations on our new billing platform. Please follow the steps below to use the reversal tool.

Scenario:

A boater has two cards on file and the dockmaster has accidentally settled an invoice to the card that the boater did not want to use.

Step 1:

  • Select anywhere on the invoice line that needs to be reversed to open up the details

Step 2:

  • Select the "Reverse payment" button

Step 3:

  • Select the "settle" button again

Step 4:

  • Select the new payment method and then select the "Settle now" button.

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