If you are having difficulty requesting a reservation, we would advise that you first Sign Up for a new account or Log into your existing account. Once logged in, please review that all of your Account Information is correct and up to date, especially your payment information.
Please note: if you have a BoatUS membership or a Safe Harbor membership, you should enter this information into your Dockwa account at this time. You can do this under the "Account Profile" section (linked above under "Account Information"). Once this is reviewed, you are ready to make reservation requests at any Dockwa marina with just a few clicks of the mouse!
To begin, "Search" for the marina that you would like to book at and find the reservation request form on the right hand side of the marinas Dockwa page. Follow the directions below to get started:
Under "Reservations" make sure to click "Short Term". (If you are looking to request for seasonal or annual dockage/storage, see instructions HERE.)
Select one of the boats from your profile, then select the dates you wish to make a request. Once this information is selected, you will see a quote calculated from the dates you have chosen and your boat size. The rates in Dockwa are given to us by the marina's themselves, so this quote is the most accurate estimate you will get. If you feel a rate is off or wrong, please reach out to our support team: Submit Questions Here
By clicking "Continue to Reserve" you will be brought to the electricity requirements screen (if offered at the marina), where you can select your requirements. The price of the electricity will be calculated into your reservation in the "Overview" page of the request form. Choose the electric option you need from the drop down menu, and click "Continue".
Once you've selected "Continue" you will be brought to the "Overview" page of the reservation request, or the Checkout page. Here you should review that all of the information in your request is accurate, including the payment information you wish to use, any special requests you may have for the marina, as well as the full breakdown of the costs. (pictured below).
Before completing your request, you must first agree to the marina cancellation policy and terms of service by checking the checkbox above the green "Request Reservation" button (pictured above). If you do not check this box, the system will not let you click the "Request Reservation" button.
Once you've checked the box, to complete your request simply click "Request Reservation" and your request will be submitted directly to the marina for review.
You will know if your request was submitted if you get the "Pending Reservation" page on your screen after you click submit. You will also get a Pending Reservation email from Dockwa. If you do not see this screen or get the email from Dockwa - this means your request might not have gone through. If you are unsure if your request has gone through online, you can check the TRIPS section of your account to see if a Pending Reservation shows there. You can also reach out to the marina directly to ask - or you can reach out to the Dockwa Support Team for assistance: Submit Questions Here