Payment Declined - Credit card is not working

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If your Payment is declined after your reservation is confirmed or updated by the marina, please review the information and instructions below to resolve the payment issue and pay for your outstanding balance.


Double-check your payment information

Be sure that you've entered your credit card number correctly, your card has enough available funds, and your card has not expired.

Contact your bank

Sometimes your credit card may be incorrectly refused by your bank. If you've entered your information correctly and are still having problems using your card, contact your bank or credit card provider to let them know. Inform them of the amount of the charge and the time you tried to make the charge so they can let the transaction go through.


Once you have identified the reason why your payment failed, please follow the steps below to update your payment info for re-processing.

If you need to add a new card, follow the directions below and your payment will automatically reprocess:

     Change Credit Card on a Reservation

If following up after approving charge after fraud alert by bank, follow the directions below to notify the marina to manually re-run the charge.

  1. Log into your Dockwa Account Here
  2. Select the Reservation with outstanding payment
  3. Click "Chat with [Marina]"
  4. Send message to marina to re-run payment for outstanding balance

Once these steps are taken and your payment is successfully processed. You will receive a receipt via email directly following the transaction.  If you continue to have trouble and require assistance please contact mayday@dockwa.com or call (401) 236-8304 to help resolve the payment issue. Thank you.

 

Related Articles: 

Payment: Delete Credit Card

Add a New Credit Card to your Account

Payment Decline Information (Marinas)

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