All cancellation policies listed are marina specific. Meaning that Dockwa adopts the marina's cancellation policies to which you made your reservation request. This is to ensure the business the marina runs through Dockwa is exactly consistent with the operation on-site. Each marina listing and reservation on our site will clearly state the cancellation policy within their profile (see below). Guests may cancel and review any penalties by viewing their itineraries and then clicking 'Cancel' on the appropriate reservation.
- A reservation is officially canceled when the guest clicks the cancellation button within the reservation request or when either the Dockwa Support Team or Marina Manager cancels the reservation within the Dockwa Marina Management System after a phone call or email from requester. So make sure that you have your Dockwa Reservation ID Number available when calling Dockwa Support or Marina Manager to cancel a reservation.
- After cancelling a reservation the marina will get a refund request notification. Based on the marina specific policy, the marina manage will issue all refunds through the Dockwa system.
- If there is a complaint from either party, notice must be given to Dockwa within 24 hours of check-in.
- Dockwa will mediate when necessary in Extenuating Circumstances. Dockwa has the final say in all disputes.