Dockwa adopts the marina's cancellation policies. This is to ensure the business run through Dockwa is exactly consistent with the operation on-site at the marina. Each marina listing and reservation on our site will clearly state the cancellation policy. Guests may cancel and review any penalties by viewing their itineraries and then clicking 'Cancel' on the appropriate reservation.
- If there is a complaint from either party, notice must be given to Dockwa within 24 hours of check-in.
- Dockwa will mediate when necessary in Extenuating Circumstances. Dockwa has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button within the reservation request.
- Applicable taxes will be retained and remitted.