How to Respond to a Reservation Request


You can respond to a new reservation request 3 ways:

  1. Through your Dockwa Dashboard - Under the "Today" section, you will see all new reservation requests.  Click on a request to open, and from there you can either confirm, decline, edit, or chat directly with the customer should you have any questions.
  2. Through your email - Open up the new reservation request email and click on the link titled "You can view the reservation here."  This logs you into your Dockwa dashboard where you can respond to the request.
  3. Through your mobile phone - When you're notified of a new reservation request by text message, click on the link.  This will sign you into your Dockwa Dashboard on your phone, where you'll be able to respond to the request. 
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