In the event a boater cancels their confirmed reservation at your marina via Dockwa, you will be sent a notification prompting you to process this cancellation/refund request. Please be advised that you have 48 hours to process this request or Dockwa reserves the right to refund this customer in full.
All outstanding cancellation requests are available on under the "Today" section of your Marina Dashboard. Please follow the instructions to process these requests:
- Log into your Dockwa Account
- Click on the Cancelled reservation under "New Cancellations"
- Once in the reservation, you will see the Refund Prompt at the top
- Note: The amount posted is the full refund. You can change that value to adjust the amount to refund the customer.
- Your Cancellation Policy is also available to review
- Once the amount is entered and a message, if entering less than a full refund, click the "Refund Reservation" to process
- Refresh the page to view the updated payment details are correct
Contact firstname.lastname@example.org if you have any questions or concerns. Again, you have 48 hours to process this request or Dockwa reserves the right to refund this customer in full at the 72nd hour.
Related Helpdesk Articles:
- Payment Breakout / Line Item History
- Dockwa Deposit Billing Information
- "Failed Payment Reservations" on Marina Dashboard