Payment Decline Information (Marinas)

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Payment Declines can happen for a variety of reasons. The most common reasons for decline are: expired cards, bank flagged charge as possibly fraudulent, or insufficient funds.

A decline/failure can happen at time of confirmation or when re-biling the balance due on deposit billing reservations.

If a payment is declined upon confirmation, Dockwa sends an email to the boater notifying them of the decline/failure and provide instruction on how to update their payment information to settle the balance due.  If the boater adds a new card, the system will automatically retry the declined/failed charges and will update the reservation to paid once the card is confirmed.  If the card had a fraud alert, the boater will need to contact their credit card company or bank to lift the alert and communicate back to the marina to manually re-run the payment.

The marina is notified of declined/failed payments in three ways:

  • Flag/Warning on the payment

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  • Tag on the reservation noting it as Unpaid

  • Notification on Marina Dashboard under "Failed Payment Reservations

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