There are times when a boater will call to cancel their reservation. To easily process this cancellation you must open the confirmed reservation from the reservation page. Once you are on the Reservation Page follow the instructions below:
- Select Reservation
- Select "Cancel Reservation"
- Assess status of refund
- Refund reservation and provide reasoning to the boater as to why full amount was not refunded (if applicable)
- Review cancellation. Make sure status is "Canceled" and if a refund was made, make sure it was processed correctly under payments.