Trouble Inputting my Safe Harbor Membership

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If you are having difficulty uploading your Safe Harbor Black Card into your Dockwa Account, please first ensure that you are eligible for benefits. To determine if you are eligible, please refer to this article:

Next, please ensure that you are registered with Safe Harbor directly by logging in or creating an account through the link below:

Lastly, please ensure that you are entering your Black Card Number into Dockwa with NO SPACES

If you are eligible for benefits, register with Safe Harbor, but are still having issues inputting your membership, please email dockwa@shmarinas.com and cc: mayday@dockwa.com with the following details: 

  • Safe Harbor Membership Number (The Number on your Black Card)
  • Your Full name (The one listed on your contract with your Homeport)
  • Your Homeport Marina (Where you currently hold a contract)
  • Membership Status (Annual or Seasonal)

With this information, the Safe Harbor Membership Team, <dockwa@shmarinas.com>, will be able to best identify the issue with your membership.  Please allow up to 48 hours for us to work with the Safe Harbor Membership Team to troubleshoot the issue. 


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