Reinstate a Boater's Reservation that was Expired

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If you find that a reservation was expired that you actually have the space for or the customer ended up showing up and staying with you anyways, please follow the directions below to remake the reservation:

  1. If you have not yet connected with the customer, please Chat the Boater via the Expired Reservation to make sure they still want the reservation (Instructions to Chat with Boater via Expired Reservation)
  2. If they still wish to stay you can use the information saved to their contact profile at your marina to Manually Input the Reservation into the Dockwa system for the customer (Instructions to Manually Enter a New Reservation)

For more information about why the reservation was expired, please check out the article linked here: Reservation Expired Explained)

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