To re-run payment manually, please follow these steps:
- Select the Unpaid Reservation
- Click "Edit"
- On the "Editing Reservation" page, review the "Payment Details" are correct
- If needed, you can "Add New Card" during this step
- Review the "Current Price" and "New Price" and confirm that they are correct
- If all looks correct, click "Update Reservation", review the verification message, and click "Update Reservation" again
- This will process payment, if processed successfully, you will see a Green Checkmark next to the payment. If it fails again you will see the Red Warning Sign.
- Refresh the page if you see "Payment is Pending"
- Managing Payment Declines & Unpaid Reservations
- Why was a Customer's Charge Declined?
- Payment Decline Information (Marinas)