To manually re-run payment on reservations with failed payments, please follow these steps:
- Select the Unpaid Reservation
- Click "Edit Payment"
- Select the Card you would like to re-run payment on or enter a new card
- Click "Update Payment"
- This will attempt to process payment again, if processed successfully, you will see a green checkmark next to the payment. If it fails again you will see the red warning sign.
- Refresh the page if you see "Payment is Pending"
- Managing Payment Declines & Unpaid Reservations
- Why was a Customer's Charge Declined?
- Payment Decline Information (Marinas)
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