Password Reset Error: "Reset Password Token is Invalid"


If you are attempting to reset your password and you receive the following message, "1 error prohibited this user from being saved: Reset password token is invalid", this means you are using an outdated/invalid "Password Reset Instructions" email link.

This link becomes invalid every time that a new password reset "token" is requested.  So, if you have requested multiple password resets to your email, you will need to make sure that you are selecting the Password Reset Instruction email that was most recently sent to you.

If you are having trouble, use the red "Chat" widget to get in touch with a member of our support team for assistance.



Related Articles


Help Us Help You!

Leave a Thumbs-Up, Comment, and Share! 

4 out of 6 found this helpful



Please sign in to leave a comment.