If a reservation is more than 7 days past departure it is automatically locked to avoid accidents or updates on past reservations.
If you need to make edits or cancel a locked reservation, you will need to contact the Dockwa Support Team at firstname.lastname@example.org
Please include the following information in your email to us:
- Reservation ID
- What needs to be updated (include $ amount)
- Why does it need to be updated
Once received, our team will help you to update the reservation as requested.
- Processing Refunds on a Boater Cancelled Reservation
- Re-billing Through Dockwa for Day of Arrival Re-Bill - "This reservation is currently missing payment." ?
- Edit a Confirmed Reservation (Marina Support)