Refund on a Card that is not Valid:
With regards to refunds on expired, cancelled or compromised cards: Banks will appropriately reroute the refund on their end. If the original card expired or was cancelled, your new card will be credited with the refund. If you completely closed the account, the bank will usually send the refund to an alternative bank account or issue a check for the credit.
In rare cases, the bank won’t know what to do, and will send the refund back to us, at which point we’ll reach out to you directly and make sure to get you squared away.
Credit Card Security Information:
Dockwa uses Stripe (stripe.com), the leading payment processing platform in the United States today. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
Dockwa accepts all major credit cards.
If you are having trouble saving your card to your account - or you have received a "failed payment" email from Dockwa, please see the below helpdesk articles for further assistance.