Dockwa Support for Marinas
Reservation Support: Adjust, Refund, Discount Reservations
- How to Respond to a Reservation Request
- Confirm a Reservation Request
- Send a Message to a Boater through a Reservation
- Edit the Dates on a Boater's Confirmed Reservation
- Edit or Add Electric on a Boater's Confirmed Reservation
- Apply a Discount to a Boater's Confirmed Reservation
Payment & Billing
- How to Tell if a Refund has Processed
- Application and Management of Customer's Credits from Past Reservations
- What are Scheduled Payments?
- Add Discounts, Electric, and Service Fees to a Confirmed Reservation with Custom Rates
- Manually Enter a Reservation for a Boater who has paid in Cash
- Payment Declines: Best Practices to Collect Payment
Dockwa Account: Dashboard and Settings
- Create Coupon Codes with Dockwa
- Add or Update your Fuel Prices in Dockwa
- Manage Notification Preferences
- Setting Your Bank Transfers Schedule
- Update your Marina's Custom Emails
- View Rates Currently Set for Your Marina in Dockwa
Financial Reports and Exports
- Basic Financial Reports: Accessing and Understanding the Bank Transfers Report
- Basic Financial Reports: Accessing and Understanding the Invoices Report
- Basic Financial Reports: Accessing and Understanding the Line Items Ledger Report
- Basic Financial Reports: Accessing and Understanding the Transactions Report
- Basic Financial Reports: Accessing and Understanding the Reservation Report
- Legacy Reports: Accessing and Understanding the "Line Items" Report
Long Term Contract Tool
- Respond to a New Long Term Inquiry
- Getting Started with Contracts
- Create a Contract Group
- Contract and Custom Billing Rate Configuration Explained
- What Notifications/Updates does Dockwa automatically send my Contract Customers?
- Complete Contract In-House