Dockwa Support for Marinas
Reservation Support for Marinas
- How to Respond to a Reservation Request
- How to Confirm a Reservation Request
- Send a Message to a Boater through a Reservation
- Edit the Dates on a Boater's Confirmed Reservation
- Edit or Add Electric on a Boater's Confirmed Reservation
- Apply a Discount to a Boater's Confirmed Reservation
Payment & Billing
- Has the Refund Processed Successfully Back to the Boater?
- Application and Management of Customer's Credits from Past Reservations
- What are Scheduled Payments?
- Custom Billing: Add Discounts, Electric, and Service Fees to a Boater's Confirmed Reservation
- Manually Enter a Reservation for a Boater who has paid in Cash
- Managing Payment Declines & Unpaid Reservations
Account and Settings Management
- Manage Notification Preferences
- Setting Your Bank Transfers Schedule
- User Role Definitions: Admin Permissions and Notifications
- Set My Marina Admin Account up to Receive Text Notifications
- Update my Marina Space Rates
- Update Services & Amenities in Dockwa Profile
Financial Reports and Exports
- Basic Financial Reports: Accessing and Understanding the Bank Transfers Report
- Basic Financial Reports: Accessing and Understanding the Invoices Report
- Basic Financial Reports: Accessing and Understanding the Line Items Ledger Report
- Basic Financial Reports: Accessing and Understanding the Transactions Report
- Basic Financial Reports: Accessing and Understanding the Reservation Report
- Legacy Reports: Accessing and Understanding the "Line Items" Report
Long Term Contracts: Contract Management
- What Notifications/Updates does Dockwa automatically send my Contract Customers?
- Complete Contract In-House
- Turn Off Auto-Renew on Recurring Contracts
- Getting Started with Contracts
- Manage my Contract Documents
- Create a Contract Group
Navigating the Marina Dashboard
Smartphone/Tablet/Computer Support: For Marinas
Setting up the Dockwa Booking Tools on your Marina Website
- Tracking marina reservation conversion and ROI on Dockwa
- Dockwa Pro Technical Implementation
- Add a Dockwa Reservation button to your Facebook Page
- How to post a Link to your Dockwa Marina Page?
- Setup Free TLS/SSL (https) on your website to take Dockwa reservations
- How to Install the Dockwa "Book Now" Web Badge on your Website?