Dockwa Support for Marinas
Waitlist FAQ's
- Can I Change a Declined Reservation to a “Waitlist” After I Have Declined?
- If a Boater has Requested a Booking I can Only Partially Fulfill Should I Book Them for Those Days?
- If I Have a Boater on my Waitlist That Originally Made Their Request a While Back and I get a Last Minute Opening, How do I Know They Will Still Want the Reservation?
- If I Have an Opening That Would Allow me to Pull Someone off my Waitlist can I Just Book Them as a new Reservation?
- There’s a Boater Listed in my Waitlist That I Didn’t Add, How Did They Get There?
- We Don’t Accept Waitlist Requests At Our Marina, How Can We Prevent Boaters From Requesting Waitlist?
Reservation Support for Marinas
- Reservation Expired: Reinstate Reservation Instructions
- Reservation Expired: Explained (Marina Support)
- Re-billing Through Dockwa for Day of Arrival Re-Bill - "This reservation is currently missing payment." ?
- Why was a customer’s charge declined?
- How best to communicate a slip assignment to an arriving customer?
- How do I verify if a boater is a BoatUS Member?
Navigating the Marina Dashboard
- Manually Enter a New Reservation (Marina Support)
- Transfers Information (Marina Support)
- Contact Marina Support
- Payments Information (Marina Support)
- Marina Account Settings
- Setting Your Marina's Season Start and End Dates
Updating Marina Account Information
Managing Availability
Payments & Transfer Information
- Getting Started with Boat Charges
- Managing Payment Declines & Unpaid Reservations
- What to do if Reservation was Confirmed with the Wrong LOA (Marina Support)
- Delete a Boat Charge "Item"
- Update a Reservation to Account for Cash Payment
- Boat Charge Billing Schedule