Dockwa Support for Marinas
Reservation Support: Decline, Refund, Discount Reservations
- How to Respond to a Reservation Request
- Confirm a Reservation Request
- How to Decline a Reservation Request?
- Send a Message to a Boater through a Reservation
- Edit the Dates on a Boater's Confirmed Reservation
- Edit or Add Electric on a Boater's Confirmed Reservation
Payment & Billing
- Has the Refund Processed Successfully Back to the Boater?
- Application and Management of Customer's Credits from Past Reservations
- What are Scheduled Payments?
- Custom Billing: Add Discounts, Electric, and Service Fees to a Boater's Confirmed Reservation
- Manually Enter a Reservation for a Boater who has paid in Cash
- Managing Payment Declines & Unpaid Reservations
Dockwa Account: Dashboard and Settings
- Create Coupon Codes with Dockwa
- Manage Notification Preferences
- Setting Your Bank Transfers Schedule
- Update your Marina's Custom Emails
- View Rates Currently Set for Your Marina in Dockwa
- Managing your Marina's Settings
Financial Reports and Exports
- Basic Financial Reports: Accessing and Understanding the Bank Transfers Report
- Basic Financial Reports: Accessing and Understanding the Invoices Report
- Basic Financial Reports: Accessing and Understanding the Line Items Ledger Report
- Basic Financial Reports: Accessing and Understanding the Transactions Report
- Basic Financial Reports: Accessing and Understanding the Reservation Report
- Legacy Reports: Accessing and Understanding the "Line Items" Report
Long Term Contract Tool
- Respond to a New Long Term Inquiry
- Getting Started with Contracts
- Create a Contract Group
- Contract and Custom Billing Rate Configuration Explained
- What Notifications/Updates does Dockwa automatically send my Contract Customers?
- Complete Contract In-House
Smartphone Support for Marinas
Dockwa Booking Tools for your Marina Website
- Tracking marina reservation conversion and ROI on Dockwa
- Dockwa Pro Technical Implementation
- Add a Dockwa Reservation button to your Facebook Page
- How to post a Link to your Dockwa Marina Page?
- Setup Free TLS/SSL (https) on your website to take Dockwa reservations
- How to Install the Dockwa "Book Now" Web Badge on your Website?