Payment & Billing
The articles in this section are aimed at helping answer common questions regarding payment processing, billing schedules/options, and other payment-related tools in the Dockwa system for marina operators.
- Application and Management of Customer's Credits from Past Reservations
- What are Scheduled Payments?
- Custom Billing: Add Discounts, Electric, and Service Fees to a Boater's Confirmed Reservation
- Manually Enter a Reservation for a Boater who has paid in Cash
- Managing Payment Declines & Unpaid Reservations
- Re-Run Credit Card on a Reservation after Payment is Declined
- Payment Decline Information (Marinas)
- Processing Refunds on a Boater Cancelled Reservation
- "Failed Payment Reservations" on Marina Dashboard
- Dockwa Deposit Billing Explained
- Day-Of Arrival Billing: Dockwa Deposit Billing
- Transaction and Line Item History on a Boater's Reservation
- Getting Started with Boat Charges
- Delete a Boat Charge "Item" From Your Marina Settings
- Why was a customer’s charge declined?
- Boat Charge Billing Schedule
- Add a Boat Charge to a Confirmed Reservation
- Reservation is "Locked" by Dockwa, How Can I Update it?
- Creating/Pricing New Boat Charge "Items" From Your Marina Settings
- Delete a Boat Charge from a Confirmed Reservation
- Update a Reservation to Account for a Cash Payment
- What happens when a customer Disputes a charge?