If a marina accidentally archives a contract group in Dockwa, all contracts in that group—both outstanding and unsent—will automatically be marked as void. Voiding a contract is irreversible, meaning these contracts cannot be directly restored. This guide will walk you through options to address the situation and keep operations running smoothly.
What Happens When You Archive a Contract Group?
All contracts in the group are voided automatically.
Voided contracts appear in the contracts report export for tracking but cannot be reinstated via the “restore” button.
Outstanding or unsent contracts must be reissued manually or imported back.
Workarounds to Fix Archived Contract Groups
Export the Contracts Report and Reimport the Data
Go to the Contracts Report export page.
Export the data to view the voided contracts.
Prepare a re-import sheet to manually re-upload contracts into Dockwa.
Create a New Contract Group and Reassign Customers
Set up a new contract group in Dockwa.
Manually add customers from the voided group into the new one.
Issue new contracts to replace the voided ones.
Communication with Customers (Optional)
If this impacts existing or expected agreements, notify customers to avoid confusion.
Clearly explain that their previous contract was voided and a new one will be issued shortly.
Helpful Tips
Double-check archive actions: Always read pop-up modals carefully when archiving a group, as voided contracts cannot be undone.
Train your staff: Ensure your team understands the implications of archiving contract groups.
Summary
Unfortunately, once a contract is voided, it remains in that status. However, by using the export-reimport method or creating a new group, you can quickly reissue new contracts and continue operations with minimal disruption. For further assistance, reach out to Dockwa support or refer to the Contracts Report export to manage voided contracts efficiently.
If you have any further questions or need step-by-step help, feel free to contact Dockwa support!