Dockwa Support for Marinas
How-to articles for Marina Operators using Dockwa software
22 articles
Accounting
How marinas manage their revenue recognition and accounting integrations in Dockwa
- Understand How Dockwa Assigns Categories to Line Items in Your Accounting ReportsGet clarity on how each transaction in Dockwa is categorized to support accurate reporting in your Accrual and Cash Reports.
- How does Dockwa handle sales tax responsibilities for marina transactions?When using Dockwa for marina transactions, it is important for marinas to understand how sales tax is managed within the platform. This article clarifies Dockwa’s role in sales tax handling…
Billing
How marinas bill boaters for good and services
Contracts
How marinas execute agreements with boaters
Customers
How marinas see and manage their boater's information in Dockwa
- Get new leads into your CRM the moment they arriveIf you're manually checking Dockwa for new inquiries, you're likely leaving response time — and revenue — on the table. Here's how to connect Dockwa's Leads webhook to your CRM…
- Keep accurate vessel records with Hull ID (HIN) trackingDescription: Dockwa now supports Hull Identification Numbers (HINs) on boat records — so you can capture, track, and report on vessel IDs without sticky notes or spreadsheet workarounds.
Launches
How marinas manage their schedule of launching/hauling boats in Dockwa
Messages
How marinas communicate with their boaters within the Dockwa platform
Payments
How boaters pay for and dispute transactions in Dockwa
Rates
How marinas manage the prices that they charge boaters for short- and long-term stays
- How to Configure Your Upcoming Season RatesSeasons are key objects in Dockwa that allow marinas to define start and end dates for each time period and space type where boaters can request reservations.
- Rate Season Alerts: Always Keep Your Marina BookableGet real-time alerts when your transient rates need attention—so you don’t miss out on bookings.
Sales
How marinas facilitate standalone, point-of-sale (POS) transactions with boaters
- Dockwa Pay - Get Paid on the Dock, No Wallet RequiredDockwa Pay can be used to collect payment for fuel, pump-outs, and ship store purchases without leaving the dock, without making your customers wait, and without pulling your team away…
- How to Create Custom Tip Amounts on the S700 ReaderThe tip screen on your S700 card reader used to show the same $5 / $10 / $15 buttons to every boater, on every sale. Now you can set your…
Service and Work Orders
How Marinas create and manage service and work orders
- Set Up Parts and Labor Items For Work OrdersEvery price on a work order comes from your item catalog. How to create labor items, make parts available to Service, and keep items easy to find.
- Create a Job TemplateJob templates are saved sets of parts and labor for work you repeat. How to build one, which jobs are worth templating, and how to keep the library clean.
- Build a Work OrderA work order is the container for everything you're doing to one boat for one customer. How to create, schedule, print, find and close one.
- Manage Jobs On a Work OrderA job is one piece of work on a boat. How to add jobs, add parts and labor, move a job through its statuses, and use notes and the activity…
- Invoice a Work OrderService invoices are generated per job, not per work order. How to generate an invoice, use AutoPay, take payment, and change a job after you've invoiced it.
- Service Work Orders: Frequently Asked QuestionsEverything you can do with work orders and jobs in Dockwa's new Service Module — creating work orders, setting up labor and parts, invoicing, refunds, and what your boaters see.