Adding a New User
Adding a new user to your account is a simple process that can be done in just a few steps. Please note that only existing Admins on your account have access to view and update your User settings.
Click: My Account in the upper right hand corner of your Dockwa Dashboard.
Select Settings.
On the Settings page, click the Users tab.
On the Users tab, enter the Email Address the User will be using to login to Dockwa.
Select the Role for the new User Login. Reference the Role descriptions to determine what level of permission is needed.
Click Add User.
To remove a User from your account and revoke access, simply click Remove Access to the right of the existing login.
User Roles and Permissions Overview
Admin: (Most Permissions)
These users have access to all settings, including the ability to add users, change user permissions and configure bank account information. Admins can make edits and updates to confirmed reservations up to a month after the departure date, then they will be locked and they will need to contact Dockwa.
Default Email Notifications: Dockmaster & Financial
Dockmaster:
These users can view, edit, accept, decline and refund reservations. They do not have access to administrative settings like this page and configuring bank information. Dockmasters can make edits and updates to confirmed reservations up to seven days after the departure date, then they will be locked and they will need to contact an Admin or Dockwa.
Default Email Notifications: Dockmaster Only
Finance:
Finance user role is similar to the Viewer role (see below), except they have access to all of the financial tools and have the ability to configure bank information. We suggest this role for staff members such as town accountants who need access to pull finance reports from Dockwa but do not need to do much else.
Default Email Notifications: Financial Only
Viewer: (Least Permissions)
These users can view most data on Dockwa like reservations, but can't accept, decline, or make changes to anything. Additionally, these users cannot export any data.
Default Email Notifications: None
Notification Settings
If you are a Marina User with the role Admin, Dockmaster, or Finance you can set your account up to receive or not receive email/text notifications for reservations and transfer report updates in the 'Marinas' section of your Dockwa login, here - Marina Notification Settings
Specific questions on how to best manage your User logins and permissions? Reach out to our Support Team at [email protected] and we'll be happy to help!