Troubleshooting 'Blocked by Card Verification Code Check' Error in Dockwa
When processing a payment in Dockwa, you might encounter the error message, 'Blocked by card verification code check.' This error appears because the card has failed the verification process for the CVV/CVC code. Common reasons for this issue include:
A mismatch between the entered card security code and the one on file
An issue validating the card’s security features
Steps to Resolve the Issue
If you face this error, you can follow these steps to troubleshoot:
Remove the Payment Method: Begin by removing the problematic card saved in the boater's Dockwa profile.
Refresh the Customer Record: Update the customer record by performing any necessary actions in the profile management section to ensure that Dockwa recognizes the changes.
Re-add the Card: Return to the payment methods section and re-enter the card details carefully. Double-check the CVV/CVC code during this process.
Try a Different Payment Method: If the error persists after re-adding the card, consider using a different credit or debit card for the transaction.
These steps will help ensure the transaction is processed successfully. If the problem continues despite these efforts, users may need to contact their card issuer for further assistance as the issue might be related to the card’s settings or restrictions.