Are you having trouble linking your BoatUS membership to your Dockwa account, or not receiving your discounts at participating marinas? Follow the steps below to resolve common issues.
Error: "Couldn't verify your BoatUS account"
Double-check that your Member ID, Last Name, and Zip Code are entered correctly.
Need help? See: How to link your BoatUS membership with Dockwa
Common Issue: Zip Code Errors
If you have multiple residences, try all possible zip codes.
Canadian postal code issue? See: How to resolve BoatUS membership issues with Canadian postal codes
Discount is not automatically applied
Verify your membership in Dockwa
Make sure your BoatUS number is saved in your Dockwa account.
Instructions: Add My BoatUS Membership on Dockwa.com
Check your membership validity
If verification fails, confirm your details with BoatUS.
Check that the marina is participating with BoatUS
Not all marinas offer BoatUS discounts.
Check the marina’s Dockwa profile or the final reservation screen.
Manually applying the discount
If the marina participates but the discount wasn’t applied:
Use the Message the Marina option in your account, or
Contact Dockwa Support at [email protected]. We’ll work with the marina to ensure your discount is added.
With your membership verified and saved, BoatUS discounts should appear automatically whenever you make a reservation at a participating marina. You’ll see the discount reflected in the pricing section on the final reservation screen.