Dockwa Support for Boaters
How-to articles for boaters using Dockwa
81 articles
- How to Add Trip Insurance to Your ReservationsOne of the most common things we hear from Dockwa boaters: "What happens if I have to cancel?" Well, starting now, you'll see the option to add trip protection for…
- Dockwa Support - Now Available through the iOS App!This article provides the steps to contact Dockwa's Support Team, without ever having to leave the app.
- How to update your contact information in your Dockwa accountKeep your personal details, email, and phone number current to ensure smooth bookings and communication with marinas.
- How to log in to Dockwa and access your accountAccess your reservations, contracts, and marina messages by logging into your Dockwa account.
- How to create your Dockwa accountStep-by-step guide to set up your Dockwa account and get started with bookings.
- How to add a new boat to your Dockwa accountLearn how to add a new boat to your Dockwa account on web or the app
Account Management
Ongoing management of your Dockwa Account
- How to reset your password for your Dockwa accountQuick steps to reset your Dockwa password
- How to fix a “reset password token is invalid” errorSteps to use the most recent password reset link and regain access to your account
- How to change your Dockwa password when logged in
- Why am I seeing “Email has already been taken” when creating a Dockwa account?Steps to resolve duplicate email errors and regain access to your existing account.
- How to change the email address on your Dockwa accountUpdate your email address on Dockwa using desktop, mobile web, Android, or iOS, and troubleshoot common issues.
- How to edit your boat detailsUpdate your vessel information on the web, Android, or iOS app.
- Can I merge multiple Dockwa accounts?
- How to use shared logins for Dockwa and Marinas.comSet, reset, and manage a single login to access both Dockwa and Marinas.com seamlessly.
- How to remove a credit card or checking account from your Dockwa accountUpdate or delete your payment information using the web or mobile app to keep reservations running smoothly.
- How to set up multi-factor authentication in Dockwa
- How to change your multi-factor authentication method
- What are Passkeys, Magic Auth and TOTP — and which one should I choose?
Reservation & Waitlist
Articles that can help you reserve, book, edit, adjust, cancel you reservation through Dockwa.
- Will the marina contact me before confirming me off the waitlist?How marinas notify you before creating a reservation from the waitlist, and what to do if you’re confirmed without being contacted
- How to check the status of your reservations in DockwaHow to view the current status of your reservations on the Dockwa website or the app.
- How cancellation policies work for marinasUnderstanding marina-specific policies, how to cancel reservations, and what to expect for refunds
- How to add a special request to your reservationRequest a slip, mooring, or share details with the marina— before or after booking your reservation.
- How to request an assignment for a slip or mooringShare your preferences with the marina when booking or after submitting your reservation
- Why can't I find my reservation?How reservation statuses affect visibility and steps to locate your reservation in your Dockwa account
- How to join a marina waitlistAdd yourself to a marina’s waitlist when your preferred dates are unavailable.
- How to request a change to your reservationLearn how to request a change to your reservation by messaging the marina.
- How to find a marina’s check-in and check-out timesLocate the specific arrival and departure times for your upcoming stay.
- How to make a reservation as part of a groupHow to coordinate your marina reservation with the group organizer
- Why didn’t I receive a reservation confirmation email?Tips to check spam folders, safelist Dockwa emails, and confirm your reservation
- How to print your Dockwa reservation confirmationGet a hard copy or use the mobile app to access your reservation details anytime.
- How to check a marina's cancellation policyLearn how to check a marina’s cancellation policy on Dockwa before booking.
- How to submit a reservation request on DockwaSend a reservation request to a marina after verifying your account, boat, and payment details for a smooth reservation process.
- How to request a long-term reservationSubmit your seasonal or annual slip/mooring inquiry through Dockwa
- Why am I seeing an error when requesting a reservation on Dockwa?Learn how to fix common boat size and profile errors when submitting a reservation request.
- How to view the details of your Dockwa reservationsSee your reservation status, amenities, payment info, and take actions on current or upcoming trips.
- How to cancel a reservation request in DockwaLearn how to cancel online or in the app and understand how the marina’s cancellation policy may affect your refund.
- Why you may not see availability for your datesCommon reasons availability might not appear and steps to check alternative options when making a reservation request
- Resolving payment issues during your reservation request
Contract & Documentation
Support for Contracts and Marina Required Documentation
- How to decline a marina's contract agreementManage your contract and notify the marina if you don’t plan to renew.
- How to complete and sign your Dockwa contract agreementStep-by-step guide to review, fill out, and submit your Dockwa contract, plus troubleshooting tips.
- How to upload insurance and registration documents in DockwaStore or submit your boat’s insurance and registration documents through Dockwa for easy access and marina requests.
- Contracts FAQs
Payments & Billing
Understanding charges, setting up and managing payment methods, and accessing your receipts or disputing charges.
- ACH payments: frequently asked questions
- How to add a new credit card to your account
- What does a charge on Dockwa mean?Understand additional fees, utilities, and amenities applied by marinas to your reservation
- How to request a refundUnderstand the refund process, timelines, and marina responsibilities for cancellations and other charges
- How to resolve a declined paymentSteps to troubleshoot, update payment information, and ensure your reservation remains confirmed
- How to change the credit card or checking account on a reservationUpdate the payment method for your reservation or contract using Dockwa on desktop, iOS, or Android.
- How refunds are handled for expired, cancelled, or compromised cardsLearn how banks ensure you receive your refund even if your card is no longer valid
- Understanding why a charge may appear as recurring on your bank statementLearn why one-time payments may show a “recurring” label on your bank statement and what this means
- Understanding ACH and how it works on DockwaLearn how ACH payments simplify, secure, and streamline your marina transactions
- How to connect your bank account for ACH paymentsStep-by-step guide to verify and link your U.S. bank account for Dockwa payments in a web browser and in the Dockwa app.
- How to verify your bank account with micro-deposits in Dockwa (manual setup)Manually confirm your U.S. bank account for ACH payments with a small test deposit.
- How Dockwa transactions appear on a boater’s credit card statementUnderstand how charges show on different card brand statements, including character limits and customization options.
- How to add or update a payment method in your Dockwa accountManage your credit cards and bank accounts on the website or iOS app
- How to get a copy of a payment receiptView, download, and print receipts for reservations, contracts, or sales through Dockwa
- How reservation rates are calculated by durationUnderstanding how your reservation rate is calculated based on daily, weekly, and monthly rates
- When is my payment processed?
Discounts & Memberships
How to add, manage, and troubleshoot all available savings programs—like weekly/monthly/annual rate discounts, yacht club or reciprocity deals, and BoatUS or Safe Harbor memberships—so they can confidently apply and verify every eligible discount on their reservation
- How to apply an AGLCA or MarinaLife discount to your Dockwa reservationEnsure you receive your boater discounts by submitting a special request or messaging the marina after booking.
- How to use reciprocal benefits at yacht clubs and marinasEnsure your reciprocal membership discounts are applied by adding a special request or messaging the marina
- What is Dockwa+?
- How to Manage Your Dockwa+ SubscriptionLearn how to manage your Dockwa+ subscription
Messaging & Support
Articles on how to contact the marina /chat the marina, contact Dockwa
App & Device Troubleshooting
quick fixes and guidance for installing, logging in, and resolving common issues with the Dockwa app on iOS and Android devices so you can stay connected on the go.
- Troubleshooting Dockwa app download issues on iPhoneResolve problems with downloading the app by checking iOS requirements and contacting support if needed
- How to download and check supported devices for the Dockwa app
- How to log out of Dockwa on mobileKeep your account secure by logging out when using shared devices.
FAQs & Best Practices
General guidance, common questions, and expert tips—from privacy and legal info to leaving reviews—so boaters can confidently navigate Dockwa and boating regulations.
- Dockwa boater frequently asked questions
- How to leave a review for a marinaShare your marina experience to help the boating community make informed decisions.
- Understand and comply with boating laws and regulationsStay safe and informed on the water
- Why am I not receiving emails? How can I fix it?Steps to get unblocked, safelist emails, and ensure important messages reach your inbox
- Make sure our emails aren’t marked as Spam
Exploring Marinas
discover and evaluate marinas across the Dockwa network—letting them search by region or membership (e.g., BoatUS), filter amenities and services, and access each marina’s contact, check-in, and check-out details.
- How to find BoatUS marinas on DockwaLocate participating BoatUS marinas and view available discounts
- How to find a marina's contact informationLocate phone numbers, email addresses, and website details for marinas.
- How to view a marina's amenities and servicesFind and filter marina amenities on Dockwa.com or in the Dockwa app
- How to search for a marina on DockwaEasily search by marina name, location, or region
- Know Before you Go: Reporting Requirements for U.S. Boaters Entering Canadian WatersPlanning to cruise into Canadian waters? Here's what you need to know.