We understand that sometimes reservations expire, yet you find that you can still accommodate the boater or discover that the boater already tied-up and stayed with you. In such cases, here's a straightforward process to re-create the reservation in Dockwa, ensuring you can charge the boater appropriately.
Step 1: Confirm the Boater's Intentions
Before proceeding, it's crucial to verify if the boater still requires the reservation.
Initiating Contact: Use the Dockwa chat feature to reach out to the boater through the expired reservation record. This ensures clear communication and confirmation of their needs.
Step 2: Manually Create a New Reservation
Once the boater confirms their interest:
Using Saved Information: You can efficiently set up a new reservation by utilizing the details available in their contact profile on Dockwa.
Understanding Reservation Expiry
If you're curious about why the reservation expired in the first place and how to prevent similar situations in the future, we have an informative article that explains the nuances of reservation expirations.