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Dockwa Support for Boaters
Reservation & Cancellation Support
- Make a Reservation Request
- Cancel a Reservation through Dockwa
- Check a Marina's Cancellation Policy
- Request a Change to Your Reservation
- Find your Reservations in the Trips Page
- View Your Reservation Details
Dockwa Account & Log-In Issues
- Forgot Your Password | Password Reset Instructions
- Redeem Your Gift Card on Dockwa
- Password Reset Error: "Reset Password Token is Invalid"
- Change Your Password - After Log In
- Log In to Your Dockwa Account
- Create an Account
Payment & Refund Support
- Change your Credit Card on a Reservation
- Credit Cards: Expired and Compromised, Card Security, Accepted Cards
- Update Credit Card Expiration Date or CVC Security Code in Dockwa
- View and/or Print a Receipt for my Reservation
- Earn Dockwa Dollars!
- Payment Declined - Credit card is not working
BoatUS and Safe Harbor Membership Support
- Add my BoatUS membership on Dockwa.com
- Trouble Inputting my Safe Harbor Membership
- Did Not Receive BoatUS Discount on my Reservation
- Trouble Saving my BoatUS Membership with my Canadian Postal Code
- Add my Safe Harbor Membership (On the Web)
- Safe Harbor Marina Membership Requirements
Contact the Marina or Dockwa
Smartphone/Tablet/Computer Support
More Dockwa FAQs
Explore & Search the Marinas in the Dockwa Network
- Filter search to only show BoatUS Marinas
- Find a Marina's BoatUS Discounts (App)
- Identify BoatUS Marinas
- Finding BoatUS Marinas in the Dockwa App
- Finding a Marina's Contact Information
- View Marina Amenities and Services
Dockwa Support for Marinas
Reservation Support: Adjust, Refund, Discount Reservations
- View and Download Agreement on a Confirmed Contract
- How to Respond to a Reservation Request
- Confirm a Reservation Request
- Send a Message to a Boater through a Reservation
- Edit the Dates on a Boater's Confirmed Reservation
- Edit or Add Electric on a Boater's Confirmed Reservation
Payment & Billing
- How to Tell if a Refund has Processed
- Application and Management of Customer's Credits from Past Reservations
- What are Scheduled Payments?
- Add Discounts, Electric, and Service Fees to a Confirmed Reservation with Custom Rates
- Manually Enter a Reservation for a Boater who has paid in Cash
- Payment Declines: Best Practices to Collect Payment
Dockwa Account: Dashboard and Settings
- Create Coupon Codes with Dockwa
- Update Information on my Dockwa Boater Page
- Add or Update your Fuel Prices in Dockwa
- Manage Notification Preferences
- Setting Your Bank Transfers Schedule
- Update your Marina's Custom Emails
Financial Reports and Exports
- Basic Financial Reports: Accessing and Understanding the Items Sales Report
- Basic Financial Reports: Accessing and Understanding the Bank Transfers Report
- Basic Financial Reports: Accessing and Understanding the Invoices Report
- Basic Financial Reports: Accessing and Understanding the Line Items Ledger Report
- Basic Financial Reports: Accessing and Understanding the Transactions Report
- Basic Financial Reports: Accessing and Understanding the Reservation Report
Long Term Contract Tool
- Respond to a New Long Term Inquiry
- Getting Started with Contracts
- Create a Contract Group
- Contract and Custom Billing Rate Configuration Explained
- What Notifications/Updates does Dockwa automatically send my Contract Customers?
- Complete Contract In-House