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Dockwa Support for Boaters
Reservation & Cancellation Support
- Make a Reservation Request
- Cancel a Reservation through Dockwa
- Check a Marina's Cancellation Policy
- Request a Change to Your Reservation
- How to Sign your Digital Contract on Dockwa.com
- Seasonal or Annual Dockage Inquiry
Dockwa Account & Log-In Issues
- Forgot Your Password | Password Reset Instructions
- Password Reset Error: "Reset Password Token is Invalid"
- Change Your Password - After Log In
- Log In to Your Dockwa Account
- Create an Account
- Cannot Create Account: Email In-Use
Payment & Refund Support
- Change your Credit Card on a Reservation
- Update Expiration Date or CVC on Credit Card on File
- Select Cash, Check, ACH Payment Options on my Contract Agreement
- View and/or Print a Receipt for my Reservation
- Earn Dockwa Dollars!
- Payment Declined - Credit card is not working
BoatUS and Safe Harbor Membership Support
- Add my BoatUS membership on Dockwa.com
- Trouble Inputting my Safe Harbor Membership
- View if my BoatUs Discount was Applied
- Trouble Saving my BoatUS Membership with my Canadian Postal Code
- Add my Safe Harbor Membership (On the Web)
- 2019 Safe Harbor Marina Membership Requirements
Contact the Marina or Dockwa
Smartphone/Tablet/Computer Support
More Dockwa FAQs
Explore & Search the Marinas in the Dockwa Network
- Filter search to only show BoatUS Marinas
- Find a Marina's BoatUS Discounts (App)
- Identify BoatUS Marinas
- Finding BoatUS Marinas in the Dockwa App
- Finding a Marina's Contact Information
- View Marina Amenities and Services
Dockwa Support for Marinas
Reservation Support for Marinas
- How to Respond to a Reservation Request
- How to Confirm a Reservation Request?
- Send a Message to a Boater through a Reservation
- Edit the Dates on a Boater's Confirmed Reservation
- Edit or Add Electric on a Boater's Confirmed Reservation
- Apply a Discount to a Boater's Confirmed Reservation
Payment & Billing
- Application and Management of Customer's Credits from Past Reservations
- What are Scheduled Payments?
- Custom Billing: Add Discounts, Electric, and Service Fees to a Boater's Confirmed Reservation
- Manually Enter a Reservation for a Boater who has paid in Cash
- Managing Payment Declines & Unpaid Reservations
- Re-Run Credit Card on a Reservation after Payment is Declined
Account and Settings Management
- User Role Definitions: Admin Permissions and Notifications
- Update my Marina Space Rates
- Update Services & Amenities in Dockwa Profile
- Add or Remove Users From Your Marina’s Dockwa Account
- Today's Boats
- Setting Your Marina's Season Start and End Dates
Financial Reports and Exports
- Basic Financial Reports: Accessing and Understanding the Bank Transfers Report
- Basic Financial Reports: Accessing and Understanding the Invoices Report
- Basic Financial Reports: Accessing and Understanding the Line Items Ledger Report
- Basic Financial Reports: Accessing and Understanding the Transactions Report
- Basic Financial Reports: Accessing and Understanding the Reservation Report
- Legacy Reports: Accessing and Understanding the "Line Items" Report
Long Term Contracts: Contract Management
- Turn Off Auto-Renew on Recurring Contracts
- Getting Started with Contracts
- Manage my Contract Documents
- Create a Contract Group
- Edit Contract Settings
- Contract and Custom Billing Rate Configuration Explained
Navigating the Marina Dashboard
Smartphone/Tablet/Computer Support: For Marinas
Setting up the Dockwa Booking Tools on your Marina Website
- Tracking marina reservation conversion and ROI on Dockwa
- Dockwa Connect Technical Implementation
- Add a Dockwa Reservation button to your Facebook Page
- How to post a Link to your Dockwa Marina Page?
- Setup Free TLS/SSL (https) on your website to take Dockwa reservations
- How to Install the Dockwa "Book Now" Web Badge on your Website?