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Dockwa Support for Boaters
Reservation & Cancellation Support
- Make a Reservation Request
- Cancel a Reservation through Dockwa
- Check a Marina's Cancellation Policy
- Request a Change to Your Reservation
- How to Use a Referral Code for your first Dockwa reservation
- Dockwa Dollars: Boater Referral Program
Dockwa Account & Log-In Issues
- Forgot Your Password | Password Reset Instructions
- Create an Account
- Password Reset Error: "Reset Password Token is Invalid"
- Change Your Password - After Log In
- Log In to Your Dockwa Account
- Cannot Create Account: Email In-Use
Payment & Refund Support
- Earn Dockwa Dollars!
- Payment Declined - Credit card is not working
- Refund Process Information
- Refund on a Card that is Not Valid
- What is a Boat Charge?
- Credit Card Information Security
Contact the Marina or Dockwa
BoatUS and Safe Harbor Membership Support
- Add my BoatUS membership on Dockwa.com
- Trouble Inputting my Safe Harbor Membership
- 2019 Safe Harbor Marina Membership Requirements
- Find my Boat US Membership Details
- Add my BoatUS membership (On App)
- Cannot Upload Boat US Membership
Smartphone/Tablet/Computer Support
More Dockwa FAQs
Explore & Search the Marinas in the Dockwa Network
- Filter search to only show BoatUS Marinas
- Find a Marina's BoatUS Discounts
- Identify BoatUS Marinas
- Finding BoatUS Marinas in the Dockwa App
- Finding a Marina's Contact Information
- View Marina Amenities and Services
Dockwa Support for Marinas
Reservation Support for Marinas
- Add Discount, Electric, and/or Service Fees on a Reservation Confirmed with Customized Billing
- Manually Enter a New Reservation
- Cancel a Boater's Confirmed Reservation
- Processing Refunds on a Boater Cancelled Reservation
- How to Decline a Reservation Request?
- How to Confirm a Reservation Request?
Navigating the Marina Dashboard
- Add Daily Notes - Broadcast Message to Marina Staff
- Getting to Know Your Marina Dashboard
- Manage Unassigned Reservations
- Add new "Spaces" to your Assignments Page
- Today's Boats
- Account Drop-Down Menu
Payments & Transfer Information
- Billing Option: Cash & Check How To
- Managing Payment Declines & Unpaid Reservations
- Re-Run Payment after Payment is Declined (Marina)
- Payment Decline Information (Marinas)
- "Failed Payment Reservations" on Marina Dashboard
- Dockwa Deposit Billing Explained
Contract Management
- Getting Started with Contracts
- Manage my Contract Documents
- Create a Contract Group
- Edit Contract Settings
- Contract Billing Configuration Explained
- Add boats to your Contract Group