Our support team is here to help. The fastest way to get help is by submitting a ticket — we typically respond quickly and can investigate account, billing, or technical issues right in the ticket.
Submit a ticket: https://mayday.dockwa.com/new
Email: [email protected]
Live chat:
On web: Click the chat bubble at the bottom right of your Dockwa page.
On iOS app: Tap the Profile icon (bottom nav on iPhone, top nav on iPad), scroll to the bottom, then tap Get Help → Send us a Message.
Need help with something else first? Check out our Help Center — many common questions about billing, reservations, and account settings are answered there.
If your issue is urgent and you haven't heard back within one business day, you can call us at 401-236-8304 and reference your current support ticket number. Email and live chat are the quickest way to get a full resolution since you can attach screenshots, share account details, and follow up at your convenience.
Contacting a Marina
If you are a boater trying to reach a marina directly, you have a few options:
Message the marina through Dockwa
On the Dockwa mobile app or dockwa.com, go to your reservation or contract page and use the Message Marina button.
Look up the marina profile
Visit dockwa.com, search for the marina by name, and find their phone number listed on their profile page.
Still Need Help?
If you're having trouble connecting with the marina directly, reach out to Dockwa Support by submitting a ticket here. We’ll help connect you with the right person.