Password Reset Error: "Reset Password Token is Invalid"

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If you are attempting to reset your password and you receive the following message, "1 error prohibited this user from being saved: Reset password token is invalid", this means you are using an outdated/invalid "Password Reset Instructions" email link.

This link becomes invalid every time that a new password reset "token" (i.e. email) is requested. So, if you have requested multiple password resets to your email, you will need to make sure that you are selecting the Password Reset Instruction email that was most recently sent to you. You can do this by checking the "timestamp" on the reset emails in your email inbox - a timestamp is the time of day an email comes into your inbox, and it is on every email you get. Note: If you use gmail, the emails will appear "stacked" (part of the same conversation) and you will need to open up the conversation in order to get to the most recent password re-set email. 

If you are having trouble, use the black "Chat" widget on the bottom right hand side of your screen to get in touch with a member of our support team for assistance.

You can also submit a request for us to contact you here: Contact Dockwa Support

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