Before you start: get the reference number, date, amount, and which invoice(s) it settles from your Dockwa Sync Details page. These values come from Dockwa's records and need to match exactly — don't estimate or reformat them.
Steps
Confirm the invoice already exists in QuickBooks. If it doesn't, create it first (see the invoice instructions).
Navigate to the Sales transaction page.Go to + New → Receive Payment.
Customer: select the customer.
Payment date: use the date Dockwa provides for this payment.
Payment method: match how the customer actually paid — cash, check, or credit card.
Reference no.: enter the reference number Dockwa provides exactly, character for character (e.g. ABC12345D7.1p).
Deposit to: leave this as Undeposited Funds. Dockwa's sync doesn't route standard payments to a specific bank account, so this is the expected default.
Outstanding transactions: check the box next to the invoice(s) this payment settles. Confirm the amount applied to each matches what Dockwa provides — if part of a charge was already covered by a credit memo, only the remaining uncredited part should show here. If this payment settles more than one invoice, split the amount across them exactly as Dockwa provides.
Memo: use whichever fits how the customer paid:
Cash → Cash
Check → Check {check number}
Manual ACH/bank transfer → Manual ACH Confirmation: {confirmation number}
Card processed through Dockwa → Stripe Payment: {reference}
Anything else → External Transaction: {notes}
Save.
If this payment was later fully refunded and the refund is meant to reverse the payment itself rather than pay down an invoice, don't apply it to any invoice here — check with Dockwa Support on how to handle that specific case, since it works differently from a normal refund.