Payments & Billing
Understanding charges, setting up and managing payment methods, and accessing your receipts or disputing charges.
16 articles
ACH payments: frequently asked questions
How to add a new credit card to your account
What does a charge on Dockwa mean?Understand additional fees, utilities, and amenities applied by marinas to your reservation
How to request a refundUnderstand the refund process, timelines, and marina responsibilities for cancellations and other charges
How to resolve a declined paymentSteps to troubleshoot, update payment information, and ensure your reservation remains confirmed
How to change the credit card or checking account on a reservationUpdate the payment method for your reservation or contract using Dockwa on desktop, iOS, or Android.
How refunds are handled for expired, cancelled, or compromised cardsLearn how banks ensure you receive your refund even if your card is no longer valid
Understanding why a charge may appear as recurring on your bank statementLearn why one-time payments may show a “recurring” label on your bank statement and what this means
Understanding ACH and how it works on DockwaLearn how ACH payments simplify, secure, and streamline your marina transactions
How to connect your bank account for ACH paymentsStep-by-step guide to verify and link your U.S. bank account for Dockwa payments in a web browser and in the Dockwa app.
How to verify your bank account with micro-deposits in Dockwa (manual setup)Manually confirm your U.S. bank account for ACH payments with a small test deposit.
How Dockwa transactions appear on a boater’s credit card statementUnderstand how charges show on different card brand statements, including character limits and customization options.
How to add or update a payment method in your Dockwa accountManage your credit cards and bank accounts on the website or iOS app
How to get a copy of a payment receiptView, download, and print receipts for reservations, contracts, or sales through Dockwa
How reservation rates are calculated by durationUnderstanding how your reservation rate is calculated based on daily, weekly, and monthly rates
When is my payment processed?