Payments & Billing
Understanding charges, setting up and managing payment methods, and accessing your receipts or disputing charges.
16 articles
- ACH payments: frequently asked questions
- How to add a new credit card to your account
- What does a charge on Dockwa mean?Understand additional fees, utilities, and amenities applied by marinas to your reservation
- How to request a refundUnderstand the refund process, timelines, and marina responsibilities for cancellations and other charges
- How to resolve a declined paymentSteps to troubleshoot, update payment information, and ensure your reservation remains confirmed
- How to change the credit card or checking account on a reservationUpdate the payment method for your reservation or contract using Dockwa on desktop, iOS, or Android.
- How refunds are handled for expired, cancelled, or compromised cardsLearn how banks ensure you receive your refund even if your card is no longer valid
- Understanding why a charge may appear as recurring on your bank statementLearn why one-time payments may show a “recurring” label on your bank statement and what this means
- Understanding ACH and how it works on DockwaLearn how ACH payments simplify, secure, and streamline your marina transactions
- How to connect your bank account for ACH paymentsStep-by-step guide to verify and link your U.S. bank account for Dockwa payments in a web browser and in the Dockwa app.
- How to verify your bank account with micro-deposits in Dockwa (manual setup)Manually confirm your U.S. bank account for ACH payments with a small test deposit.
- How Dockwa transactions appear on a boater’s credit card statementUnderstand how charges show on different card brand statements, including character limits and customization options.
- How to add or update a payment method in your Dockwa accountManage your credit cards and bank accounts on the website or iOS app
- How to get a copy of a payment receiptView, download, and print receipts for reservations, contracts, or sales through Dockwa
- How reservation rates are calculated by durationUnderstanding how your reservation rate is calculated based on daily, weekly, and monthly rates
- When is my payment processed?